FAQ & Site Info
Terms of ServiceCUSTOMER MUST SIGN FOR DELIVERY: All purchases have a Tracking Number, and require customer signature upon delivery. All items will be delivered directly from the Artist's Gallery location to the customer's address.
RETURNS: No returns, unless there are special circumstances; wrong item delivered from actual order customer has made (must be able to prove the receipt of order) and if the item is not delivered in tip top shape.
SHIPPING & HANDLING INSURANCE: Any damage during shipping, will have insurance. If we are not able to replace the item(s), the money is refundable with the insurance, and may take 30-45 days for the full refund with insurance applied to your claim(s).
We value you as a customer, and want to always make you happy. Fae Entertainment will do everything we can to give you an enjoyable experience ordering product(s) from our online store!
Happy Faery Fantasy shopping!